FAQ relating to the closure of the University Library due to the Coronavirus
All areas of the University Library (UB) are currently closed to the public. The employees of the university library also have to deal with the unusual situation, assess problems and find solutions wherever possible. The users of the University Library feel uncertain about the current situation.
In this FAQ page we therefore want to provide answers to the most frequently asked questions and also provide other important information.
It cannot be ruled out that individual regulations may have to be adjusted yet. We will keep you informed on a regular basis about current changes.
For questions and advice you can reach us from Monday to Thursday from 9 a.m. to 4 p.m., on Friday from 9 a.m. to 1 p.m. by phone at (05121) 883-93010 or by email.
Please also use our staff directory.
How long will the closure last?
It is not possible to provide any reliable information about this at the moment. In accordance with the state government's recommendation of March 13, 2020, the start of the lecture period will be postponed to April 20, 2020. It remains to be seen whether this date should actually be kept as an orientation for the re-opening of the library and depends on the future development of the overall situation. A further postponement cannot be ruled out.
Due to the libraries’ closures in connection with the spread of the Coronavirus, all online interlibrary loan has been stopped jointly until further notice. New orders cannot be placed.
f you have books ordered via interlibrary loan at home, you can keep them for the time being. A specified return date can be ignored. It is no longer possible to collect interlibrary loan orders from the library that have already been delivered.
Can I continue to use e-books and other digital library services?
University members can continue to use e-books, e-journals and databases without restrictions. However, access from external computers demand certain technical requirements. More >>>
Access to our HilDok document server is generally open and all material can be downloaded directly.
Borrowed media can essentially be extended indefinitely, unless they have already been reserved. However, this is not absolutely necessary because at the moment there are no fines even if the loan period is exceeded.
Reservations for library media on loan can be made. However, this does not change the fact that the titles can only be picked up after the University Library re-opens. At the moment the timing for this is uncertain.
If titles that you have just borrowed are now being reserved by other users, this will initially have no consequences for you. You do not need to hand in the books before the University Library re-opens. There are no reminder fees.
Reminder fees that were incurred until March 16, 2020 remain unchanged. The reminder procedure was then stopped.
Outstanding reminder fees must be paid after the University Library re-opens. This is already possible by bank transfer:
Account of the University of Hildesheim Foundation, IBAN: DE86 2505 0000 0106 0317 68.
Please be sure to state the following purpose:
(UB-309051234567 Jane Doe)
It may take a few days for the transfer to be received and booked. There is no minimum limit for the amount to be transferred.
Can I send books I have borrowed to the library?
You should only do this if absolutely necessary and otherwise refrain from doing so. No reminder fees will be charged until the University Library re-opens.
Can I use the return container in the entrance hall?
At the moment this is still possible but the following also applies here: If the loan period is exceeded, there are no fines until the University Library re-opens.