FAQ relating to the lending of media from the university’s library in times of the Coronavirus

From Monday, April 27th, 2020, the university library will be opening in a tight frame until further notice.

On this FAQ page we would like to provide answers to the most frequently asked questions.

It cannot be ruled out that individual regulations may still have to be adjusted. We will keep you informed about current changes.

For questions and advice, you can reach us from Monday to Thursday from 9:00 a.m. to 4:00 p.m., on Friday from 9:00 a.m. to 1:00 p.m. by phone on (05121) 883-93010 or by email.

For all inquiries about your borrowed or pre-ordered media, return deadlines, renewals, overdue fees etc., please contact the loan desk directly by phone at (05121) 883-93020 or by email (Monday to Friday from 10:00 a.m. to 4:00 p.m.)

You can also use the complete overview of our contact persons.

Status: 30.07.2020

When will I be able to get books from the university library again?

According to the decision of the university’s management, a restricted opening will be possible again from April 27th. From Monday to Friday from 10 a.m. to 4 p.m., books and media ordered the day before, can be picked up and borrowed items can be returned.

We will inform you about possible changes to this regulation at this point and on the Blog of the University’s Library.

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Which regulations apply to the return or collection of books?

Taking into account the hygiene and protection rules of the State of Lower Saxony (safety distance, use of a mouth and nose protection / face mask), the university library’s access is via our reading lounge. A marked path with distance markings leads from there to the loan service. The university library’s exit takes place through the automatically opening sliding door as usual.

Books and media have to be ordered from HilKat. They will then be issued on the following day. They are available for you for a week.

  • No more than 15 titles per account can be on order at any time.
  • The university library’s book container is available next to the mailboxes for media return (outside the opening hours of the library).
  • Possibly media can be placed on book trolleys in the reading lounge.
  • The library’s holdings and workspaces as well as sanitary facilities are not accessible.

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Registration for library use / activation of new accounts

Students and staff who have just started their studies or work at the University and have received a UNI-Card, already have a library card at their disposal. Their library account will be activated automatically. They can immediately order books and media in the online catalog HilKat. You will find your library user identification number on the top left of the reverse of the UNI-Card. The initial password is your date of birth in form of eight digits (DDMMYYYY). You can change the password using your user account.

Members of the HAWK must submit their personal data via our online form to send for new registration. At the moment this is absolutely necessary because it is not possible to record the personal registration data in the library itself. In order to activate your account, please contact us by phone at (05121) 883-93020 or by e-mail. We also need your HAWK library user number. You will find this on your HAWK card. The number begins with 3091 ... In order to facilitate the accurate transmission of the library user number, we recommend contacting us by email.

External users (from the city and area of Hildesheim etc.) who want to register for using the library must also submit their personal data to the library in advance using our online form. After you have sent your data, you can contact the library by phone at (05121) 883-93020 or by e-mail to activate your account. We will then also provide you with your user number and your password. Afterwards, you will be able to order media for borrowing.
You will receive your library card in the library itself. A one-time charge of EUR 5 is payable in cash for the ID card. Please also bring your identity card / passport.

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Do I have access to the collections, working spaces, printers or computers?

From 5 October, individual study workplaces in the F building can be booked online. Access to the library collections and to the computers is still not possible.

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Interlibrary loan

Books and articles can now be ordered as usual without restrictions.

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Can I continue to use e-books and other digital library services?

University members can continue to use e-books, e-journals and databases without restrictions. However, access from external computers demand certain technical requirements. More >>>

Update April 20, 2020: In order to avoid an overload of the VPN access during the "Online Summer Semester 2020", students must use a separate VPN-option from now on. You can find an instruction here on the intranet (login with IT-Center ID required). By doing so, you can only access the electronic resources of the library (e-books etc.). At the moment, the VPN access that has been used so far is only available for teaching staff!

Access to our HilDok document server is generally open and all material can be downloaded directly.

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Scanning service

During the pandemic-related restrictions at the university’s library, the library’s scanning service is available to all members of the University of Hildesheim until further notice. You can order copies of individual articles from printed magazines or books from the Hildesheim University Library. We provide the copy as a PDF and send it to your university email address directly.

For copyright reasons, only 10% of a work can be scanned. In particular, it is not possible to scan entire books. For more details, please see our blog post.

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Borrowed media can be renewed indefinitely, unless they have already been reserved. Starting with 2020-07-03 reminder fees will be charged for overdue items that have been reserved by other patrons.

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Reservations for library media on loan can be made. Like other media, the material will be there for you after return and can be picked up at our lending desk. If titles you have just borrowed, are being reserved by other users, we ask you to return them as soon as possible.

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Reminder fees

Starting with July 3, 2020 regular reminder fees will be charged for items that have been reserved by other patrons.

Outstanding reminder fees can be paid at the University Library or by bank transfer:

Account of the University of Hildesheim Foundation, IBAN: DE86 2505 0000 0106 0317 68. 
Please be sure to state the following purpose:
UB-309051234567 Jane Doe
(UB-your user number your name)

It may take a few days for the transfer to be received and booked. There is no minimum limit for the amount to be transferred.

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Can I send books I have borrowed to the library?

Yes. You are welcome to send the books to us by mail. Doing so happens at your own risk, however.

Please use the following adress:

Universitätsbibliothek Hildesheim
Universitätsplatz 1
D-31141 Hildesheim

Allow sufficient time for return by mail to avoid overdue fines.

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Can I use the return container in the entrance hall?

This is still possible.

Access to the return container is possible outside our opening hours from 6 a.m. to 10 a.m. and from 4 p.m. to 10 p.m. During the opening hours of the library, media can only be returned directly in the library.

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Can I still submit purchase proposals to the library?

The "Books for Students" program continues. You can suggest titles for purchase. Collection is now possible again. This also applies to titles that have already been delivered.

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